1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TROCOLA INC. ("TROCOLA INC.," "we," "us," or "our"), governing your access to and use of trocolainc.com and all related services, certifications, assessments, events, and educational programs (collectively, the "Services").

By accessing or using any TROCOLA INC. service, clicking "I Agree," completing enrollment, or attending an TROCOLA INC. event, you agree to be bound by these Terms. If you do not agree, do not use our Services.

2. Description of Services

TROCOLA INC. provides the following services subject to these Terms:

• CSAP Certification Program (TROCOLA INC. 0111): Live instructor-led certification training for AI governance practitioners. Six sessions, 18 hours total, with exam and credential issuance.
• AI Governance Assessments: Structured organizational assessments including the 24-question AI Risk Assessment and full CT Framework evaluation.
• Consulting Engagements: Shadow AI Audits, Phase 1 Readiness Assessments, and full CT Framework certifications delivered by TROCOLA INC. or certified consultants.
• Divisional Partner Program: Licensing agreements allowing qualified firms to source and deliver TROCOLA INC.-branded services subject to a separate Divisional Partner Agreement.
• AI Safety Summit & Events: Live educational events including the annual AI Safety Summit.
• Digital Resources: Workbooks, SOP libraries, research reports, and tools provided to certified participants.
• IDEN Registry: AI agent identity and trust scoring platform (currently in development, access subject to separate terms upon launch).

2.8 IDEN Platform and Evidence Upload System

Clients engaged in certification or consulting workstreams upload compliance evidence to the IDEN platform. Evidence may include AI system inventories, policies, procedures, vendor agreements, training records, bias testing results, incident logs, and related governance documentation. The following terms apply to the evidence upload system:

• Access: Evidence uploads are accessible to TROCOLA INC. auditors assigned to your engagement, the CSAP-certified practitioner or Divisional Partner delivering the engagement (where applicable), and authorized members of your organization. Evidence is not shared with other clients, other practitioners, or the general public.
• Confidentiality: All evidence submissions are treated as confidential business information of the uploading organization. TROCOLA INC. does not disclose individual evidence content publicly, even when a certification status is posted to the public IDEN registry.
• Retention: Evidence uploads are retained per the Data Retention schedule in the Privacy Policy (Section 4). You may request deletion of non-public evidence records subject to the Data Deletion Policy.
• Security: Evidence is stored with encryption in transit and at rest, role-based access controls, and audit logging. Access events are recorded and available to the uploading organization upon request.
• Client Responsibility: Do not upload personal data of data subjects (customer PII, employee PHI, SSNs) as evidence. If evidence content would normally include such data, redact or summarize it before upload. TROCOLA INC. does not need the underlying data to verify the control; the control documentation is sufficient.

3. Enrollment, Accounts, and Payment

3.1 Eligibility

You must be 18 years of age or older and have the legal capacity to enter into a binding agreement to enroll in any TROCOLA INC. program. By enrolling, you represent that all information you provide is accurate and complete.

3.2 Account Registration

Certain services require account creation. You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately at info@trocolainc.com if you suspect unauthorized access.

3.3 Email Matching Requirement

3.4 Payment Terms

All fees are due at the time of enrollment unless a written payment plan has been agreed upon. Prices are listed in USD. TROCOLA INC. reserves the right to change pricing at any time; however, enrolled participants are locked at the price paid at enrollment. Founding-rate pricing ($499 CSAP) is limited to the first 200 certified consultants and may be withdrawn without notice once the limit is reached.

3.5 Cohort Selection

Enrollment is cohort-specific. Your spot is reserved for the cohort selected at checkout. Cohort transfers are subject to availability and must be requested at least 7 days before your selected cohort begins.

4. Refund and Cancellation Policy

Timing of Request	Refund Available	Conditions
More than 14 days before cohort start	Full refund	Written request to info@trocolainc.com required
7 to 14 days before cohort start	50% refund or full credit	Credit valid 12 months toward any TROCOLA INC. program
Less than 7 days before cohort start	Credit only (no cash refund)	Credit valid 12 months
After first session attended	No refund or credit	Digital workbook and recorded sessions remain accessible
Missed session (no cancellation)	No refund	Recordings provided per enrollment policy

4.1 TROCOLA INC.-Initiated Cancellations

If TROCOLA INC. cancels a cohort for any reason, enrolled participants will receive a full refund or the option to transfer to the next available cohort. TROCOLA INC. is not responsible for any additional costs (travel, accommodations, lost wages) incurred by participants in connection with a cancellation.

5. Acceptable Use and Conduct

By using TROCOLA INC. services, you agree not to:

• Share, resell, or sublicense TROCOLA INC. course materials, workbooks, SOPs, or proprietary frameworks without written authorization
• Record, screenshot, or reproduce live session content without written permission
• Misrepresent your CSAP certification status, credential number, or scope of authorization
• Deliver AI governance services claiming TROCOLA INC. affiliation without a valid, active Divisional Partner Agreement
• Use TROCOLA INC.'s name, logo, or "TROCOLA INC.-certified" designation without current authorization
• Submit falsified evidence, fraudulent assessments, or misrepresent compliance status to obtain certification
• Harass, threaten, or discriminate against other participants, instructors, or TROCOLA INC. staff
• Circumvent access controls, attempt to access restricted content, or reverse-engineer TROCOLA INC. platforms

Violations may result in immediate suspension or termination of access, revocation of certification, and civil or criminal referral where applicable.

6. Intellectual Property

All TROCOLA INC. content including the CT Framework, CSAP curriculum, workbooks, assessment tools, SOP library, audit methodologies, IDEN platform, and brand marks are the exclusive property of Trocola Inc and protected by U.S. and international copyright, trademark, and trade secret law.

Upon enrollment and payment, TROCOLA INC. grants you a limited, non-exclusive, non-transferable license to use course materials for your own professional development and, upon successful certification, to deliver services within the scope of your certification level. This license does not include the right to reproduce, distribute, create derivative works, or sublicense any TROCOLA INC. content.

7. Disclaimer and Limitation of Liability

TROCOLA INC. services are provided "as is." To the fullest extent permitted by law, TROCOLA INC. and its officers, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use TROCOLA INC. services, even if advised of the possibility of such damages.

TROCOLA INC.'s total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the total amount you paid to TROCOLA INC. in the 12 months preceding the claim.

8. Termination and Decertification

TROCOLA INC. may suspend or terminate your access and revoke any certification for:

• Violation of these Terms or the Divisional Partner Agreement
• Fraudulent evidence submission or misrepresentation
• Failure to maintain required CEU credits for annual recertification
• Two consecutive missed quarterly evidence uploads (certification suspension)
• Conduct deemed harmful to the TROCOLA INC. brand, certification integrity, or the AI governance profession

Decertification is a matter of public record. Revoked certifications are noted in the IDEN registry with the reason for revocation. Five-year bans apply in cases of documented fraud or intentional misrepresentation.

8.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Disputes shall be resolved in the state or federal courts located in Delaware. You waive any objection to venue in such courts.